I Am Here to Help
I am committed to practicing as an ethical, engaged, and informed psychologist. Your experience and rights as a client are important to me. The information below is provided in accordance with Texas House Bill 4224 (effective September 1, 2025) and Section 181.105 of the Texas Health and Safety Code. While most issues between client and clinician can be addressed directly, some situations could require escalation. In compliance with the State of Texas, I provide information below to assist your pursuit of a report, if you should find yourself in such a situation.
Please always feel free to reach out to provide feedback or constructive criticism by contacting me at: kmcdonald@illuminatepsychdfw.com
Compliance
Consumer ComplaintsIf you believe you have been a victim of fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.
Click here to learn more about your consumer rights.
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
Contact the Texas Behavioral Health Executive CouncilIf you need to contact the licensing board regarding a clinician or an aspect of clinical practice, please see below.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Request RecordsI am required to retain your records for 7 years after the last date of service.
If needed, records can be requested via email to the clinician. The clinician can make records available through the HIPAA compliant portal.
Administrative charges may apply.
Email to request records: kmcdonald@illuminatepsychdfw.com
Good Faith Estimate
Under the "No Surprises Act," as of January 1, 2022 medical facilities are required to provide a "Good Faith Estimate" to patients not planning to use insurance. The “Good Faith Estimate” is not a contract and doesn’t obligate you to receive services. It’s provided to help you understand the expected costs of services.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
● You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
● Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
● If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.